1 The Win-Win Approach
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12 Broadening Perspectives for Conflict
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3 Empathy in Conflict
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4 Appropriate Assertiveness in Conflict
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2 Creative Responses to Conflict
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5 Cooperative Power in Conflict
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6 Managing Emotions in Conflict
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7 Willingness to Resolve Conflict
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8 Mapping the Conflict
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9 Designing Options in Conflict
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10 Negotiation in Conflict
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11 Introduction to Mediation
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